TERMS & CONDITIONS

 

Payments

Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Discover. Sorry, we do not accept personal checks. Your card number will be protected using SSL, industry-leading encryption standard. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Cancellation Policy

Cancellation can be done within 2 days of order placement with the deduction of any transaction cost, the customer should contact support for requesting order cancellation. sales@leather2stitch.com

Return and Exchange Policy

Regular Orders

We provide our customers with a return policy that is set for 10 days of delivery. You can return or exchange within 10 days of delivery for a full Refund or Exchange. Transaction cost will be deducted.

Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 9 business days and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

Personalized or other customized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please visit link

Custom Orders

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate.

Shipping & Delivery

We strive to minimize fulfilment time for our orders as well and usually dispatch within 1-3 weeks. We accept and ship orders to all countries except for Russia, Brazil, Israel and OFAC and Sanctioned Countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. After dispatch, shipping usually takes 3 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.

All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. This means prices are exclusive of all taxes and duties. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

For your safety and security, we do not deliver to APO, FPO or PO box addresses. Moreover, signature is required for the delivery of the items.

Once we ship the order and provide tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by courier company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is customer’s responsibility to contact courier company. We recommend you the follow up with courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.

In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, depending on what you ordered, your order may be shipped in more than one parcel.

We will not trade with or provide any services to OFAC and sanctioned countries.

Order Acceptance & Payment

Please note that there are cases when an order cannot be processed due to various reasons. The website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged. The cardholder must retain a copy of transaction records and Merchant policies and rules.

Pricing

We accept payments online using Visa and MasterCard credit/debit card in USD. However, if your card currency is other than USD, you can place your order. Our system will accept the order by deducting the equivalent amount of the respective currency.

Users & Accounts

All the registered users are responsible to maintain the confidentiality of their respective accounts. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.