General

I want to buy a jacket how can I make the payment?

You can make the payment through PayPal or Credit Card. We use SSL secured Check out so you can make the payment without any worries.

I love a jacket, but I am unsure which size would fit me perfectly?

You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. When placing your order you can input your custom size, if you’re still unsure about the size contact us at sales@leather2stitch.com. We’ll guide you how to get your perfect measurements.

Do I need to link my bank account in order to use it?Can I return the jacket if I don’t like it or if it does not fit me perfectly?

We provide our customers with a return policy that is set for 7 days of delivery. You can return or exchange within 7 days of delivery for a full Refund or Exchange. Transaction cost will be deducted.

Personalized or other customized product may not be returned for refund or exchange under any circumstances.

None of the given sizes seems to fit me perfectly; can I have a custom fit?

Yes, of course. You can select a custom size on the product page and check our size guide for more details. You can also leave your sizing details in the comment section on the checkout page if your still unsure please contact sales@leather2stitch.com Body measurements include Chest Size, Waist Size, Height, Weight, etc

How long would it take for a jacket to be received at my place?

We usually ship orders within 10 business days. However, it can take up to 20 business days for your item to be shipped. We ship through Express deliveries including DHL, TNT, etc. After Shipping, it usually takes 3 business days for the items to be delivered to your doorstep.

Does Free Shipping applies to all countries?

Yes, Free Shipping applies to all countries where we ship. This includes all countries except from Russia, Brazil, Isreal and OFAC and Sanctioned Countries.

What should I do if my order hasn’t been delivered yet?

Your estimated delivery date is in your Order Confirmation email – Please allow until this date for your order to arrive.

Some of our delivery timeframes have been temporarily changed – please double check your Order Confirmation email for your estimated delivery date.

If your estimated delivery date has passed and you haven’t received your order, feel free to write us at sales@leather2stitch.com

What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

  • The order number
  • The faulty item’s name and number
  • A description of the fault

We’ll get back to you within 24 hours and send you a replacement item as quickly as we can.

Does Free Shipping applies to all countries?

Yes, Free Shipping applies to all countries where we ship. This includes all countries except from Russia, Brazil, Isreal and OFAC and Sanctioned Countries.

Failed Payments

Why was my payment declined? What should I do?

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:

Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:

Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:

Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:

Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal account out of funds:

Make sure funds are available in your PayPal account if Paypal is listed as your payment method.

Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Leather 2 Stitch has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Custom Orders

Can I get any type of jacket custom made? What details do I need to provide?

Yes, you can get any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form. Incase due to some reason a particular raw material is unavailable, there might be a delay. Our team will contact you for the same.

Are there any charges for requesting custom order, getting quotation and discussing custom order?

Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.

Is the leather quality genuine and of high grade leather?

Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries of the world. Our core proposition is to use the best quality leather.

How does the Custom Order Work?

You can contact us, if you wish to have further customization through the consultation box, If you don’t find something with your interest on the site.

I am reluctant to place custom order; how can I pay for something I have not seen in actual? I am concerned about sizing, design and quality.

We totally understand your concerns about sizing, design and quality of your custom order. We’ve worked really hard on processes to make sure we make the best possible custom order as per your expectation. We have worked out each of these issues.

Sizing

When you place your custom order, we will require your body measurement which we will ask you. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, as mentioned in the size guide. The chances of error are very slim and for you to get the perfect fit you desire. When you take your measurements correctly, there are zero chances for sizing error.

Design & Quality

Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

I received a custom order. Can I return and get a replacement?

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate.

I received a custom order. Can I return and get a refund?

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.

How long would it take for the custom order to be delivered to me?

We strive to minimize fulfillment time for custom orders and usually dispatch within 1-2 Weeks. However, due to the different nature of all custom orders, we do not have a pre-specified fulfillment date.